Geeky Cat Miusings

After much talking and thinking about it I finally bought a new computer yesterday. I placed the order by telephone and they said it should be delivered to me within the week. I’m so looking forward to it!!! I got a 22 inch monitor and with my existing 17 inch monitor I should have a decent amount of screen real estate — that is something that is very important to me but that is beside the point of this post. My main message is that I just hope that it actually gets delivered to me: after I placed my order by phone the sales clerk sent my a list of specifications that I requested. It was all correct but they recorded the wrong postal code for my address. I emailed right back (< 2 minutes) but I got an out of the office until Saturday reply. I called the company but they said to call the next day when the office is open -- even though they advertise that they are open 24/7! So I called the next day and they said they can't change the info in the system. The information is like a contract and that can't be changed. Holy Santa Cleopatra!!! They said that I will need to watch the delivery status online and when the status changes to shipping I need to contact them at that point because all they can do is change the sticker on the package, they can't change my address in the system. Isn't that ridiculous! It should not be too difficult to change a customer's address and it is a very important function for a business to do so because it is their business to serve customers and to ensure that the customer gets the merchandise. This company should take a good look at its business practice and make some changes right away.

Looking forward to my new computer!